Refund policy

Returns and refunds

For a faulty, damaged, incorrect or misdescribed item, contact sethonewman@outlook.com with your order number and a description of the issue. Photos can help us assess the problem. Please contact us before sending an item back so we can provide the correct return instructions.

Our products come with consumer guarantees under Australian Consumer Law. If a product fails to meet those guarantees, you may be entitled to a repair, replacement or refund, depending on the problem. We do not require original packaging to exercise these rights, and sale items retain the same statutory protections. We will cover reasonable return costs where required by law.

We do not currently offer returns for change of mind, including selecting the wrong size or colour. Please review the measurements and product details before ordering. This does not limit any right to a remedy for faulty, incorrect or misdescribed goods.

Approved refunds are returned to the original payment method. Your payment provider may take additional time to make the refund visible. Contact us if you need an update.

For cancellation or an order correction, contact us as soon as possible. We will confirm whether it can be changed before procurement or dispatch. Nothing in this policy excludes, restricts or replaces your statutory consumer rights.